Patient Relations
Medical Social Work
Our Case Management Department is a part of the total healthcare team that is working to assure that the support and compassionate care our patients and families need during hospitalization is there. We can assist you and your family in dealing with emotional, social and/or economic stresses which may occur as a result of illness and hospitalization. We are also specialists in identifying the many community, state and federal resources that may be of help to you in the weeks ahead. If you need help in sorting out your needs, ask your nurse to contact a social worker for you, or call (530) 336-5511 Ext. 1246.
Pain Management
Pain management is an important part of your care. You have the right to expect that pain will be identified, addressed, and treated. Good pain control allows you to feel more rested, more in control and speeds up your recovery. We, here at MMHD, feel responsible to listen to your concerns about pain. Even though it is not always possible to provide you with complete pain relief, controlling your pain will help you to be more comfortable.
This will allow you to move easier after your surgery or procedure, help prevent complications, and can even shorten your hospital stay. We will help you make reasonable and desirable pain relief goals. One of the most important things you can do is tell us about your pain. Sometimes people assume we can tell they are having pain, but this is not always true. Only you know when you are in pain, how bad it is, and what it feels like.
When you describe the intensity, type, location and duration of your pain, you help us to do a better job of caring for you. Your healthcare providers will listen to the way you describe your pain and how you think it will be relieved to help them decide what medicine or other pain relief measures to use.
Condition Updates
When friends call to inquire about your condition, the call will be directed to your room. More detailed information can be released to one immediate family member designated by you. If you'd prefer that we withhold all information, including your condition and location within the hospital, please notify your nurse.
Your Environment
A big part of getting settled is becoming acquainted with your new surroundings. Your room is where you will spend most of your time, and it is designed to be as cheerful and pleasant as possible, while allowing for comfort and safety. If your accommodations are semi-private, please be considerate of your roommate's needs, and limit your visitors and activities accordingly.
The Call Button
There is a call button at your bedside and a pull cord in the bathroom to summon assistance. Just press the button or pull the cord and a staff member will respond in person or by intercom. Please don't hesitate to use it if you have questions or need help.
Telephones
Keeping in touch with loved ones is important, especially when you are ill. For your convenience, there is a private phone on your bedside table. Your extension number is your room number. If friends or family want to reach you, they can call (530) 336-5511 and ask the operator to connect them to your room.
Television
Sometimes the days can seem long, when you are in the hospital. For your comfort, your room is equipped with a television set. To hear television programs and change channels, use the bedside control.
Personal Valuables and Belongings
MMHD cannot be responsible for valuables that you keep in your possession. Please leave your jewelry, money (large sum), wallets and purses at home to ensure their safekeeping. Please be alert concerning your belongings such as dentures, contact lenses, eyeglasses, hearing aids and comparable personal belongings. Please store these items carefully when not in use. Never leave them on a meal tray or wrap them in tissue paper. If you forget to leave your valuables at home and do not wish to entrust them to a friend or relative, ask your nurse for assistance.
Mealtimes
Breakfast is usually served by a health team member between 7:00 and 7:30 a.m. Lunch is delivered between 12:00 and 12:30 p.m. Dinner usually arrives between 5:00 and 6:00 p.m. Snacks are available upon request and are served, if your diet is not restricted.
Food Service
Proper nutrition can be as crucial to your health as the right therapy or medication. In fact, food can play such an important role in your recovery that your diet is personally prescribed by your physician and carefully planned by a registered dietitian. A guest tray is also available upon request for those participating in the care of the patient Please feel free to ask your nurse questions regarding your meals.
Housekeeping
Our housekeeping staff makes sure your room is neat and clean each day. They're especially sensitive to your needs for privacy and quiet and try to complete their tasks discreetly, with as little disturbance as possible. If you have any special housekeeping requests, please let one of our staff members know.
